Frequently Asked Questions

Lest offers shipping routes across China and ASEAN countries. Our network covers major ports in China, Vietnam, Thailand, Malaysia, Singapore, Indonesia, and the Philippines. You can view all available routes by using our route search tool on the website.

Shipping times vary depending on the origin and destination ports, as well as current maritime conditions. Typically, shipments within the same region take 3-7 days, while cross-regional shipments may take 7-14 days. You can get specific transit times when booking your shipment or by using our route search tool.

Lest specializes in Less than Container Load (LCL) shipping for general cargo. We accept most types of commercial goods, but there are restrictions on dangerous goods, perishables, and certain regulated items. Please contact our customer service for specific inquiries about your cargo type.

We recommend booking your shipment at least 7 days before your desired shipping date to ensure availability. For high-demand routes or during peak seasons, booking 14 days in advance is advisable.

Yes, you can modify certain aspects of your booking up to 48 hours before the scheduled departure. Changes to cargo details, volume, or weight may affect pricing. Please note that significant changes might require a new booking.

For booking, you'll need to provide cargo details (type, weight, volume), origin and destination information, preferred shipping dates, and any special handling requirements. For international shipments, you'll also need to provide commercial invoice and packing list information.

Our tracking system uses several status indicators: "Booking Confirmed" (your booking is processed), "Cargo Received" (your cargo is at the origin port), "In Transit" (your cargo is on the vessel), "Arrived at Destination" (cargo has reached destination port), and "Ready for Collection" (cargo is available for pickup or delivery).

Tracking information is typically updated at key milestones in the shipping process. Updates occur when your cargo is received, when it departs the origin port, during transit at key checkpoints, upon arrival at the destination port, and when it's ready for collection or delivery.

Lest accepts various payment methods including credit/debit cards (Visa, Mastercard, American Express), bank transfers, and digital payment platforms. Corporate clients may also apply for credit terms after establishing a business relationship.

Payment is typically required at the time of booking confirmation. For clients with established credit terms, payment is due according to the agreed terms. Additional charges such as customs duties or special handling fees may be billed separately.

Invoices are automatically generated and sent to your registered email address after booking confirmation. You can also download invoices from your Lest account dashboard under the "Billing" section. For specific invoice requests or modifications, please contact our finance team.